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NETSPAP Non-Emergency Transportation Services Prior Authorization Program Menu PATIENTS / PARTICIPANTS USING OUR SERVICES HOW TO BOOK A TRIP HOW TO APPLY FOR MEDICAL TRANSPORTATION COVERED SERVICES PROVIDER LOCATOR REQUEST TRIP AUTHORIZATION ENROLL AS PRIVATE AUTO PROVIDERS PASSPORT PASSPORT TUTORIAL VIDEOS IMPACT - ENROLL AS A PROVIDER FORMS PROVIDER MANUAL AMBULANCE HFS LINKS ABOUT US CONTACT US Search Search for: Home Medical and Transportation Providers: For information on enrolling on the new IMPACT system please visit http://IMPACTinfo.Illinois.gov Welcome to First Transit. Inc.’s website for the Non-Emergency Transportation Services Prior Authorization Program (NETSPAP), a program of the Illinois Department of Healthcare and Family Services (HFS). NETSPAP is a Medicaid program dedicated to help Medicaid Participants who have limited access to non-emergency transportation to and from a Medicaid covered health care service. First Transit is the call center that the HFS contracted with to provide the review of prior authorizations for most non-emergency transportation. First Transit is NOT a transportation provider, and does not arrange transportation. First Transit does maintain a list of enrolled Medicaid transportation providers for Participants to select from. Additional information can be found on this website about the role of First Transit, Inc. and the functions provided for HFS. Transportation and Medical Providers Forms Frequently used forms HFS Transportation Services Provider Handbook HFS policy for providers of transportation services Online Reference Manual For questions about the process of requesting trips PassPORT Portal Submit transportation requests for approval and access trip history Patients/ Participants Our Services How do I find a Transportation Provider Frequently Asked Questions Language - Idioma English español Search Search Business Hours Monday through Friday 8:00 AM to 5:00 PM Excluding Federal Holidays Call us : Patients: 877-725-0569 Providers: 866-503-9040 TTY Machine: 630-873-1449 Fax: 630-873-1450 First Transit is the administrator for the Illinois Department of Healthcare and Family Services' Non-Emergency Transportation Services Prior Authorization Program (NETSPAP). Privacy Policy | CA Privacy Rights | Terms of Use | About Ads...